FAQs
How do I share a Dashboard with other users?
Sharing Dashboard You can share dashboards with other users by first adding them to your account and assigning the required dashboard permissions. Once the user is added, the dashboard can be shared directly from the Dashboards module. Step 1: Add a ...
How do I change chart colors in Dashboards?
How do I change chart colors in Dashboards? You can customize the colors of charts and graph elements directly from the Widget Settings panel in Dashboards. This helps you personalize dashboard visuals, highlight important data points, and maintain ...
How do I delete responses from a survey?
You can delete individual or multiple responses from the Responses tab under the Report section of your survey. To delete a single response: Go to Report → Responses. Locate the response you want to remove. Click the Delete icon available in the ...
How to create tickets using Automation?
Creating Tickets Using Automation Creating tickets using Automation allows you to automatically generate support tickets whenever specific survey responses meet defined conditions. This ensures that critical feedback is instantly routed to the right ...
Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
How do I search for responses linked to a specific tag?
How do I search for responses linked to a specific tag? You can quickly find responses associated with a specific tag in the Train Verbatim section of Text Analysis. There are two ways to search for tagged responses: 1. Use the Search Tags Panel Go ...
How do I manage and edit my tags?
How do I manage and edit my tags? You can easily manage and update existing tags from the Manage Tag section in Text Analysis. To edit a tag: Locate the required tag from the tag list. Click the three-dot menu beside the tag. Select Edit tag. This ...
What are some Commonly Used Tags
What are some commonly used tags in Text Analysis? Tags help you organize responses based on common themes, making it easier to filter, search, and analyze customer feedback. While creating tags, carefully review the response and identify the main ...
How do I upload a CSV file for Text Analysis?
How do I upload a CSV file for Text Analysis? After creating a Text Analysis project and entering the project details, you can upload your response data using a CSV file. To upload a CSV file: Go to the Upload file step in project creation. Click ...
Popular Articles
What is Text Analysis? Why is it Required?
Overview Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While metrics like NPS or CSAT provide a numerical snapshot of customer satisfaction, the real value often lies in the ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts Tab Overview The Contacts section helps you manage all customer contact details in one centralized location. From here, users can view, organize, filter, import, export, and manage contacts for survey distribution and communication. Contacts ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...