FAQs
How to Customize Ticket Table Columns & Export Tickets with Custom Columns?
The Tickets module allows you to customize the columns displayed in the ticket table and export ticket data with either the default fields or a customized selection of fields. This helps you view and export only the information relevant to your ...
How to Add any Tag Analysis widget to dashboard ?
You can add individual Tag Analysis widgets directly to a dashboard, allowing you to bring specific tag-based insights into your dashboard for easier monitoring and reporting. How to add a Tag Analysis widget to a dashboard Open the survey for which ...
How to Show or Hide the Survey Name in a Widget Title?
Dashboard widgets can display the survey name along with the widget title. This can be useful when you are working with multiple surveys or want to clearly identify which survey the widget data belongs to. If you prefer a cleaner widget title, you ...
How do I customize a widget title in the Dashboard?
You can customize the title of any dashboard widget to make it more meaningful or align it with your reporting needs. To customize a widget title Navigate to Dashboards and open the dashboard containing the widget you want to rename. Click the ...
How do I view an AI-generated summary of survey responses?
The Summary feature in Tag Analysis uses AI to generate a concise overview of your survey responses. It highlights the overall sentiment, key strengths, major concerns, and important insights from respondent feedback, making it easier to understand ...
How do I create tag groups in Text Analytics?
Tag Groups help you organize related tags into a single collection, making it easier to filter and analyze feedback. Once a group is created, selecting the group automatically selects all the tags within it, saving time when working with multiple ...
How do I add a link in my survey?
SurveySensum allows you to add clickable hyperlinks anywhere within your survey questions. You can link text to websites, help articles, product pages, or any external URL, making it easy to provide respondents with additional information without ...
How do I close survey campaigns?
SurveySensum lets you manage all your active and past survey campaigns from a single location. You can quickly turn campaigns on or off, as well as clone, view, edit, delete, or download campaign details whenever needed. To close a survey campaign ...
How do I change delimiters while exporting survey data?
When exporting survey responses, you can customize how your data is formatted to match your reporting or import requirements. SurveySensum allows you to choose a delimiter for multi-select answers, and when exporting as CSV, you can also define the ...
How to Download Campaign History ?
Overview Campaign History provides a downloadable record of all activities associated with a survey campaign. It helps you review campaign details, maintain audit records, and analyze campaign performance offline. You can download the history for any ...
How do I remove or deactivate a user?
You can manage users from the User Management section in your account settings. Depending on your requirement, you can either deactivate a user to temporarily revoke their access or delete them permanently from the account. To remove or deactivate a ...
How do I run AI Text Analysis ?
AI Text Analysis automatically analyzes your open-ended responses to identify sentiment, assign tags, and extract keywords, helping you uncover trends and organize customer feedback with minimal manual effort. To run AI Text Analysis: Go to Text ...
How do I set up Survey Throttling?
Survey Throttling helps control how often a contact receives surveys, preventing survey fatigue and ensuring a better respondent experience. SurveySensum supports three levels of throttling: Global, Group-level, and Survey-level. 1. Global Throttling ...
How do I share a Dashboard with other users?
Sharing Dashboard You can share dashboards with other users by first adding them to your account and assigning the required dashboard permissions. Once the user is added, the dashboard can be shared directly from the Dashboards module. Step 1: Add a ...
How do I change chart colors in Dashboards?
How do I change chart colors in Dashboards? You can customize the colors of charts and graph elements directly from the Widget Settings panel in Dashboards. This helps you personalize dashboard visuals, highlight important data points, and maintain ...
How do I delete responses from a survey?
You can delete individual or multiple responses from the Responses tab under the Report section of your survey. To delete a single response: Go to Report → Responses. Locate the response you want to remove. Click the Delete icon available in the ...
How to create tickets using Automation?
Creating Tickets Using Automation Creating tickets using Automation allows you to automatically generate support tickets whenever specific survey responses meet defined conditions. This ensures that critical feedback is instantly routed to the right ...
Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
How do I search for responses linked to a specific tag?
How do I search for responses linked to a specific tag? You can quickly find responses associated with a specific tag in the Train Verbatim section of Text Analysis. There are two ways to search for tagged responses: 1. Use the Search Tags Panel Go ...
How do I manage and edit my tags?
How do I manage and edit my tags? You can easily manage and update existing tags from the Manage Tag section in Text Analysis. To edit a tag: Locate the required tag from the tag list. Click the three-dot menu beside the tag. Select Edit tag. This ...
What are some Commonly Used Tags
What are some commonly used tags in Text Analysis? Tags help you organize responses based on common themes, making it easier to filter, search, and analyze customer feedback. While creating tags, carefully review the response and identify the main ...
How do I upload a CSV file for Text Analysis?
How do I upload a CSV file for Text Analysis? After creating a Text Analysis project and entering the project details, you can upload your response data using a CSV file. To upload a CSV file: Go to the Upload file step in project creation. Click ...