How do I remove or deactivate a user?

How do I remove or deactivate a user?

You can manage users from the User Management section in your account settings. Depending on your requirement, you can either deactivate a user to temporarily revoke their access or delete them permanently from the account.

To remove or deactivate a user:

  1. Click your Profile icon in the top-right corner.
  2. Select Account Settings.
  3. From the left navigation, click User Management.
  4. Locate the user you want to manage.
  5. Click the ⚙️ Gear icon in the Action column next to the user's name.
  6. Choose one of the following options:
    • Deactivate – Temporarily disables the user's access while retaining their account details.
    • Delete – Permanently removes the user from your account.

What’s the difference between Deactivate and Delete?

  • Deactivate
    Use this option when you want to temporarily prevent a user from accessing SurveySensum without removing their account. The user can be reactivated later if needed.
  • Delete
    Use this option when the user no longer requires access. This permanently removes the user from your account and cannot be undone.

Best Practices

  • Deactivate users if they may need access again in the future.
  • Delete users only when you're certain they no longer require access.
  • Before removing a user, ensure any important dashboards, surveys, or responsibilities have been reassigned to another team member if necessary. 

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