How to Recover Your Account if You Forgot Your Password?

How to Recover Your Account if You Forgot Your Password?

Forgot your SurveySensum password? No worries! You can easily reset it using the Forgot password? option on the login page.

Steps to Reset Your Password

  1. Go to the SurveySensum Login page.
  2. Click Forgot password? below the password field.
  3. You’ll be redirected to the Forgot your password? page.

  4. Enter the email address associated with your SurveySensum account.
  5. Click Send instructions.
  6. Check your inbox for an email from SurveySensum with instructions to reset your password.
  7. Open the email and click Reset my password.
  8. You’ll be redirected to the password reset page.

  9. Enter your New Password and then Confirm New Password.
  10. Click Reset Password.
  11. Once your password is successfully reset, return to the login page and sign in using your new password.

Didn't receive the password reset email?

  • Check your Spam/Junk folder—the email may have been filtered there.
  • Make sure you entered the correct email address associated with your account.
  • If the email still doesn't arrive, use the Resend email with instructions option on the confirmation page to send the instructions again.

WarningSecurity Tip: Never share your password or password-reset email with anyone. If you did not request a password reset, you can safely ignore the email.

    • Related Articles

    • How to Update or Change Your Password?

      Keeping your account password secure is important for protecting your surveys, dashboards, tickets, and other account information. You can change your password directly from Account Settings whenever required. Steps to Change Your Password Click your ...

    • How do I remove or deactivate a user?

      You can manage users from the User Management section in your account settings. Depending on your requirement, you can either deactivate a user to temporarily revoke their access or delete them permanently from the account. To remove or deactivate a ...

    • How to Resend a User Invitation?

      If a user has not received their invitation or verification email, you can resend the invitation directly from User Management. How to Resend an Invitation Go to Settings from the main navigation. Select User Management from the left-side menu. Find ...

    • How do I set up Survey Throttling?

      Survey Throttling helps control how often a contact receives surveys, preventing survey fatigue and ensuring a better respondent experience. SurveySensum supports three levels of throttling: Global, Group-level, and Survey-level. 1. Global Throttling ...

    • What are some Commonly Used Tags

      What are some commonly used tags in Text Analysis? Tags help you organize responses based on common themes, making it easier to filter, search, and analyze customer feedback. While creating tags, carefully review the response and identify the main ...