What are some Commonly Used Tags

What are some Commonly Used Tags

What are some commonly used tags in Text Analysis?

Tags help you organize responses based on common themes, making it easier to filter, search, and analyze customer feedback.

While creating tags, carefully review the response and identify the main topic or concern being discussed. You can also improve tagging accuracy by adding relevant keywords to each tag.

Below are some commonly used tags across industries that can help you get started.

Common Tags Across Industries

These tags are frequently used in customer feedback analysis:

  • Pricing
  • Ease of Use
  • Customer Support
  • Bugs & Issues
  • UX/UI Experience
  • Marketing & Promotions
  • Sales Experience
  • Testimonials & Positive Feedback

Common Tags for Banking Industry

Popular tags used in banking and financial services feedback include:

  • Customer Service
  • Loan & Mortgage Issues
  • Fund Transfer
  • Debit/Credit Card Issues
  • PIN & Security Settings
  • Fees & Charges
  • Account Statements
  • Transaction Failures

Common Tags for E-Commerce Industry

Frequently used tags in e-commerce and retail feedback:

  • Delivery Issues
  • Refunds & Returns
  • Customer Experience
  • Product Quality
  • Website/App Experience
  • Failed Transactions
  • Post Purchase Support
  • Marketing & Promotions

Using clear and consistent tags helps improve response categorization, AI-powered tagging suggestions, and overall feedback analysis.

    • Related Articles

    • How do I manage and edit my tags?

      How do I manage and edit my tags? You can easily manage and update existing tags from the Manage Tag section in Text Analysis. To edit a tag: Locate the required tag from the tag list. Click the three-dot menu beside the tag. Select Edit tag. This ...

    • What are Keywords? Why they are required?

      What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...

    • How do I search for responses linked to a specific tag?

      How do I search for responses linked to a specific tag? You can quickly find responses associated with a specific tag in the Train Verbatim section of Text Analysis. There are two ways to search for tagged responses: 1. Use the Search Tags Panel Go ...

    • Email campaign send was stopped

      If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...