What are some commonly used tags in Text Analysis?

Tags help you organize responses based on common themes, making it easier to filter, search, and analyze customer feedback.

While creating tags, carefully review the response and identify the main topic or concern being discussed. You can also improve tagging accuracy by adding relevant keywords to each tag.

Below are some commonly used tags across industries that can help you get started.

Common Tags Across Industries

These tags are frequently used in customer feedback analysis:

• Pricing
• Ease of Use
• Customer Support
• Bugs & Issues
• UX/UI Experience
• Marketing & Promotions
• Sales Experience
• Testimonials & Positive Feedback

Common Tags for Banking Industry

Popular tags used in banking and financial services feedback include:

• Customer Service
• Loan & Mortgage Issues
• Fund Transfer
• Debit/Credit Card Issues
• PIN & Security Settings
• Fees & Charges
• Account Statements
• Transaction Failures

Common Tags for E-Commerce Industry

Frequently used tags in e-commerce and retail feedback:

• Delivery Issues
• Refunds & Returns
• Customer Experience
• Product Quality
• Website/App Experience
• Failed Transactions
• Post Purchase Support
• Marketing & Promotions

Using clear and consistent tags helps improve response categorization, AI-powered tagging suggestions, and overall feedback analysis.