Commonly Used Tags

Commonly Used Tags

This article will help you in gaining knowledge about some of the most generic tags along with some industry specific tags.

To tag any verbatim, the most important thing is to read the verbatim well and then create the tag.

Once you tag 40-50 comments, the machine learns the tagging itself and will do it for you.

The purpose of this article is to help you in knowing some of the most commonly used tags.

Please find below a list of common tags applicable to any and every industry, for analyzing the responses.

  1. Pricing

  2. Ease of Use

  3. Customer Support

  4. Bugs/Reporting

  5. UX/UI

  6. Marketing

  7. Sales

  8. Testimonials

To make this a little easier for you, we have also identified some industry specific tags.

This a list of common tags in Banking,

  1. Customer Service

  2. Loan/Mortgage Issues

  3. Checks/Funds Bouncing

  4. Bank Statement

  5. PIN Settings

  6. Fund Transfer

  7. Debit/Credit Cards

  8. Interest/Fees & Charges

Let’s also look at some common complaints and tags for the E-Commerce Industry,

  1. Feedback/Testimonial

  2. Marketing

  3. Customer Experience

  4. Post Purchase Concerns

  5. Failed Transactions

  6. Social Media Related

  7. Delivery Related

  8. Balance & Refunds


    • Related Articles

    • Commonly Used Tags

      A list of most generic tags suitable for SaaS companies, along with some industry specific tags to help you get started with tagging. To tag any verbatim, the most important thing is to read the verbatim well and then create the tag. Once you tag ...
    • Sub-Tags

      Why are sub-tags required in Text Analysis?  You can organize similar tags together using sub-tags In the below example we have Ice-cream, cakes, and brownies as 'child tags' or 'sub-tags' of Dessert. To explain the need for this hierarchy or setup ...
    • How do I manage and edit my tags?

      Learn how to manage and edit your existing tags Once you’ve logged into your dashboard, select the survey in which text analytics is active. Click on Text Analytics in the top menu and navigate to Train Comments tab. To edit an existing tag, click on ...
    • What is Metadata and when it is used?

      Metadata is an additional property that we can embed in the survey. It is received along with the response from the user and makes tracking easier in case of anonymous responses. Create a new property by clicking on "Add metadata" button. The left ...
    • What are Predictions? Purpose of Predictions in case of NPS? (Text Analytics for Surveys)

      How are the survey responses automatically analyzed by the machine through the process of predictions? The purpose of this article is to help you in understanding how the machine will analyze the survey responses for you automatically.  The process ...