Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons:
The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file.
The campaign reports a high number of bounce rate, spam reports or unsubscribes : this means either you need to change your email content or verify if you are sending it to the correct audience.
To start the resend manually, follow these steps:
Verify the integrity of the import file. Check if the email addresses are correct.
Go to Sent Emails in the share tab.
Click on the triple dot icon on the respective campaign and then select clone. Cloning the campaign will remove the bounced email addresses from the list while re-sending it.
Update the details of the campaign and click on Send.
Click on the refresh button after a while to check the status of the campaign. If it is stopped again, verify the imported contact file manually and try sending once more.
Hopefully, it will be sent till now.
Email us at support@surveysensum.com for further assistance.
Related Articles
Share Survey Via Email
After creating your survey, your survey is ready to be shared! Let us see how we can share the survey via email. Click on Send Email and you will direct to the Email Campaign. Enter the following details based on your requirements: From Name: Enter ...How to create custom email template using HTML
This feature will help you to create a custom email template using HTML. You can use this to create your beautiful email templates to match your brand theme. In case you already have a design template that you use for your brand and you want to use ...Share Survey
Now that you have created your survey, your survey is ready to be shared! Share your survey via Email, on Social Media, using an Anonymous Link, or by a QR Code. View the sharing options on the Share Survey page on your build or click the sharing ...How to get a Survey Link in Salesforce via API call
Use - Case: When you want to send surveys created on SurveySensum via Salesforce, you have to configure this integration. Flow of Integration - Event happens in Salesforce, like a ticket gets closed. Immediately a request is sent to SurveySensum, ...Scheduling Email Reminders
This article will help you in scheduling and sending email reminders to Non-Responders and Partial Responders After you have sent the respondents an invitation to take your survey, SurveySensum allows you to send specialized notes to remind the ...