Email campaign send was stopped

Email campaign send was stopped

If your email campaign send was stopped, there may be two possible reasons:

 

  1. The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file.

 

  1. The campaign reports a high number of bounce rate, spam reports or unsubscribes : this means either you need to change your email content or verify if you are sending it to the correct audience.

 

To start the resend manually, follow these steps:

 

  1. Verify the integrity of the import file. Check if the email addresses are correct.

 

  1. Go to Sent Emails in the share tab.

 

 

  1. Click on the triple dot icon on the respective campaign and then select clone. Cloning the campaign will remove the bounced email addresses from the list while re-sending it.

 

 

  1. Update the details of the campaign and click on Send.

 

  1. Click on the refresh button after a while to check the status of the campaign. If it is stopped again, verify the imported contact file manually and try sending once more.

 

 

Hopefully, it will be sent till now.

 

Email us at support@surveysensum.com for further assistance.


    • Related Articles

    • Share Survey Via Email

      After creating your survey, your survey is ready to be shared! Let us see how we can share the survey via email. Click on Send Email and you will direct to the Email Campaign. Enter the following details based on your requirements: From Name: Enter ...
    • Share Survey

      Now that you have created your survey, your survey is ready to be shared! Share your survey via Email, on Social Media, using an Anonymous Link, or by a QR Code. View the sharing options on the Share Survey page on your build or click the sharing ...
    • Scheduling Email Reminders

      This article will help you in scheduling and sending email reminders to Non-Responders and Partial Responders After you have sent the respondents an invitation to take your survey, SurveySensum allows you to send specialized notes to remind the ...
    • Email Notifications/Workflow

      What is Email notification? Creating and analyzing surveys is not enough to keep your customers loyal and engaged. Completing engagement with your consumers and closing the loop is key to a successful business. Identify gaps with your survey and take ...
    • How to create unique trackable links for surveys sent via external email/sms services

      This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature.   Let's suppose you already have a ...