What are Keywords? Why they are required?

What are Keywords? Why they are required?

The article should help the users in understanding what are keywords, how you can create the keywords, and what's its purpose.

Keywords allow you to add similar words/phrases corresponding to any tag. Once keywords are added, we will analyze all your verbatims and automatically tag verbatim where these words/phrases are present.

Once you’ve logged into your dashboard, navigate to the Train Comments tab along with the top menu. This is your go-to page where you create new tags and add keywords matching those tags.

To add keywords, click the “CREATE NEW TAG” button on the left-hand side.

Type the name of your tag below the Tag Name textbox. For our example, we'll be creating a “Pricing” tag. In the box below the Add matching keywords label, enter all of the words/phrases that you would like to trigger this tag. For “Pricing”, we would like verbatim including the words “cost, billing, expensive, priced”. Make sure you press enter after typing each word or phrase.
You can add new words and phrases to this list once you analyzed your verbatim over time and all of your previous feedback will be checked for matches.  

Once you are done creating tags and keywords, go to Tag Analysis and click on Update Report. Then we will check all verbatim and prompt you to refresh the page. Click on refresh and you will see all verbatim automatically tagged where keywords are present where those tags & keywords are present.

    • Related Articles

    • What is Text Analysis? Why is it Required?

      The purpose of the article is to help you understand how Conversational Analysis helps organizations Everyone who uses surveys knows that not all questions are objective, there are open ended questions too. Questions like - What did you like the most ...
    • What is Text Analysis? Why is it Required?

      Questions like - What did you like the most about our product/service? Please tell us how we can improve? Why did you give us this rating? are open ended that need to be answered and analyzed properly. As an organization, you can get complaints, ...
    • What is a Dashboard and Why is it Required?

      It has all happened to us sometimes when we wanted to share multiple real-time responses from different surveys all at once at the same time but found it too hard to assemble all those responses and data together. Collating all those responses ...
    • What are Predictions? Purpose of Predictions in case of NPS? (Text Analytics for Surveys)

      How are the survey responses automatically analyzed by the machine through the process of predictions? The purpose of this article is to help you in understanding how the machine will analyze the survey responses for you automatically.  The process ...
    • Import Contacts

      Import Contacts from a CSV file Contact Lists are used for mailing the surveys you create for the respondents. You might have to add many contacts all at once, import contacts from a CSV file in your People Tab. Ensure that your CSV file contains ...