Getting Started
Single Sign-On (SSO) Configuration Guide
Single Sign-On Configuration Guide Overview Single Sign-On (SSO) allows users to securely access the SurveySensum platform using their existing organizational credentials, eliminating the need for separate usernames and passwords. SurveySensum ...
Question Types
Question Types Overview Question Types define how you collect responses in your survey. Choosing the right question type helps you gather accurate data, improve response quality, and create a better survey experience. SurveySensum offers a variety of ...
Logics in Survey Questions
Logic Overview The Logic feature makes your surveys smarter by showing respondents only the questions that are relevant to them. Instead of displaying every question to everyone, logic dynamically adapts the survey flow based on responses. This helps ...
Appearance & Themes
Appearance & Themes Overview The Appearance feature in Survey Builder allows you to customize the overall look and feel of your survey. It controls how your survey is visually presented to respondents, including themes, colors, fonts, branding ...
Survey Throttling
Throttling Overview The Throttling feature helps you control how frequently a contact receives surveys within a defined time period. This prevents over-surveying, reduces survey fatigue, and ensures better response quality by spacing out survey ...
Automation
Overview The Automation feature lets you build automated workflows that save time and ensure consistent outreach — from sending surveys to importing contacts and exporting responses. This article walks you through the Automation tab, the types of ...
Text Analysis
Text Analysis Module Overview The Text Analysis module helps you analyze open-ended (text) responses from your surveys using AI. Instead of manually reading through hundreds of responses, the system automatically groups feedback into meaningful ...
Response Rate Widget
Response Rate Widget Overview The Response Rate Widget helps you quickly understand how your survey is performing by showing how many people responded compared to how many received it. It provides a high-level view of engagement directly within your ...
Share Overview
Overview Once you have built your survey, the next step is distributing it to the right audience through the right channel. SurveySensum provides a wide range of distribution channels — from email and SMS to website embedding and social media — so ...
Ticket Module
Ticket Module Overview The Tickets module helps you capture, manage, and resolve customer issues in one place. You can assign tickets, set priorities, track status, and monitor performance—ensuring faster and more organized resolution. Key Use Cases ...
Quick Start Guide: Launch Your First Survey in 10 Minutes
Get started quickly by creating, sharing, and analyzing your first survey in just a few simple steps. What You’ll Do In this guide, you will: Create a survey Customize questions Share it with respondents View responses and insights Step 1: Log In to ...
Product Experience (PX) Surveys
What is Product Experience? Product Experience (PX) is the overall quality of every interaction a customer has with your product—from first use to long-term engagement. It’s not just about features, but how easy, valuable, and satisfying the product ...
Organizing & Viewing Your Project
Overview The Surveys Home page is your central hub for managing every survey in your account. From here, you can create folders to keep surveys organised, filter by type, sort by any column, take quick actions on individual surveys, and bulk-manage ...
Employee Experience (EX)
What is Employee Experience? Employee Experience (EX) encompasses everything a person learns, does, sees, and feels at every stage of their journey with your organization — from the moment they see your job posting to the day they leave. It is not a ...
Customer Experience (CX) Surveys
What is a Customer Experience Survey? A Customer Experience (CX) survey is a questionnaire that helps you understand how customers feel at every stage of their journey with your brand — from first purchase to long-term loyalty. It captures ...
Create Survey With AI
Overview SensAI is the SurveySensum's built-in AI, generates a ready-to-use survey from a simple text prompt. Enter your goal or topic, click Build Survey, and SensAI instantly creates a set of relevant questions — no manual setup needed. This saves ...
Popular Articles
What is Text Analysis? Why is it Required?
Overview Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While metrics like NPS or CSAT provide a numerical snapshot of customer satisfaction, the real value often lies in the ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts Tab Overview The Contacts section helps you manage all customer contact details in one centralized location. From here, users can view, organize, filter, import, export, and manage contacts for survey distribution and communication. Contacts ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...