Upgrading Plans and Subscriptions
Overview
SurveySensum offers a Free plan that allows you to get started with your surveys without making an upfront payment.
When you create a new Free Trial account, you receive:
25 responses per month
500 emails per month
Unlimited surveys
Unlimited users
If you reach the monthly response or email limit, you will need to upgrade your subscription to continue collecting additional responses or sending emails.
You can upgrade your plan directly from the Home page or through Account Settings.
When Do You Need to Upgrade Your Plan?
Your subscription has separate limits for responses and emails.
For example, on the Free plan:
You can collect up to 25 responses per month.
You can send up to 500 emails per month.
Once either limit is exhausted, you may need to upgrade your plan to continue using the respective functionality.
You can check your current usage and remaining limits from Account Usage at any time.
Checking Your Account Usage
Before upgrading, you can check how many responses and emails you have remaining.
To view your usage:
Click your Profile icon.
Select Account Settings.
Go to Account Usage.
For example:
Responses: 24 Left / 25 Total
Emails: 500 Left / 500 Total
As you use responses or send emails, the remaining count decreases.
Upgrading Your Plan from the Home Page
You can quickly upgrade your subscription using the Upgrade option available on the Home page.
To upgrade your plan:
Go to the Home page.
Click the Upgrade icon.
The plan selection page will open.
Select the number of responses you expect to collect each month.
The plan page also shows the corresponding email limit and other features included with the selected plan.
Choose the Number of Responses
On the plan selection page, select the response volume that best matches your requirements.
For example, you can choose from options such as:
25 responses
250 responses
750 responses
1,500 responses
2,500 responses
5,000 responses
You can also switch between Monthly and Yearly billing options where available.
Review the selected plan and click Upgrade Plan to proceed.
Upgrading Your Plan from Account Settings
You can also manage your subscription from Account Settings.
To upgrade your plan:
Click your Profile icon.
Select Account Settings.
Click Subscription.
Review your current subscription and available plans.
Select the plan that matches your required response volume.
Choose your preferred billing option, where available.
Proceed with the upgrade.
Viewing Your Transactions
You can view your previous subscription transactions from Account Settings.
To view transactions:
Open Account Settings.
Select Subscription.
Open Transactions.
If no transactions have been made, the section will indicate that no transactions are available.
Understanding Response and Email Limits
Your plan determines how many responses you can collect and how many emails you can send during the applicable billing period.
For example:
| Plan | Responses / Month | Emails / Month |
|---|---|---|
| Free | 25 | 500 |
| Paid plans | Based on selected plan | Based on selected plan |
The exact limits depend on the plan you select.
What Happens When You Reach Your Limit?
When your available responses or emails are exhausted, you may no longer be able to perform the related activity under your current plan.
To continue:
Check your remaining usage under Account Usage.
If the required limit has been reached, go to Subscription or click Upgrade from the Home page.
Select a plan with a higher response limit.
Complete the upgrade process.
Once your subscription is upgraded, you can continue using the additional capacity provided by your new plan.
Need Help Choosing a Plan?
If you are unsure which plan is right for your requirements, you can contact the SurveySensum team directly.
You can:
- Give us a call: +91 99990 62749
- Email us: support@surveysensum.com
The SurveySensum Support team can help you understand the available plans and choose the option that best fits your expected response and email requirements.