Response Rate Widget

Response Rate Widget

Response Rate Widget

Overview

The Response Rate Widget helps you quickly understand how your survey is performing by showing how many people responded compared to how many received it. It provides a high-level view of engagement directly within your dashboard, making it easy to track survey effectiveness at a glance.

Key Use Cases

  • Monitor overall survey performance
  • Track engagement across different distribution channels (Email, Link, SMS, etc.)
  • Identify areas where response rates may be low or dropping off
  • Compare surveys delivered vs responses received
  • Understand participation and completion efficiency

Understanding the Widget

The widget provides a quick summary of key response metrics:

  • Delivered – Number of survey invitations sent
  • Responses – Total responses received
  • Response Rate (%) – Percentage of completed responses
  • Avg. Time – Average time taken to complete the survey

Widget Variations

  • When you select a specific channel (e.g., Email), the widget shows delivery and response performance for that channel.
  • When you select All Channels, the widget displays an aggregated view, including:
    • All Responses – Total responses across all channels
    • Completed – Fully completed responses
    • Partial – Incomplete responses
    • Avg. Time – Average completion time across all responses 


Widget Details

Enable Detailed View in Widget Settings to access deeper insights:

  • Completed vs Partial responses
  • Open Rate and Click Rate
  • Bounce and Unsubscribe data

Managing the Widget

Access widget options from the menu on the widget:

  • Edit settings and visualization
  • Apply filters
  • Customize display (font, format, etc.)
  • Delete widget if no longer needed

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