Jump Logic

Jump Logic

What is Jump Logic?

Jump Logic is a survey feature that automatically skips to the specific questions based on the respondent's answers. It helps show only the relevant questions and hides the ones that doesn’t apply. It helps make the survey more personalized, efficient, and user-friendly by showing only those questions that apply to each individual.
For example, imagine you are surveying to understand how users interact with different social media platforms. You have one set of questions for LinkedIn users and a different set for Instagram users.
Now, if a respondent selects “I use LinkedIn”, then using Jump Logic, you can direct them only to LinkedIn-related questions.
Similarly, if someone selects “I use Instagram”, they will be automatically taken to the Instagram-related questions, skipping everything about LinkedIn.

How to use Jump Logic?

Suppose your company is conducting a customer survey to evaluate the extent of product usage among your existing customer base.

Display the next question if the respondent answers “Yes” to “Do you use our product?”
  1. If the answer is Yes, show the follow-up question: “What do you like most about our product?”
  2. If the answer is No, skip that and show: “Why haven’t you used our product yet?”
In scenarios where you want to hide or skip multiple questions, one jump logic condition can replace several display logics. Therefore, Jump Logic often functions as an advanced form of display logic, allowing for more efficient survey flows.

Steps to apply Jump Logic

  1. Click on the Logic icon next to the question (e.g., “Do you use our product?”) where you want to apply the logic.
  2. Choose “Jump Logic” from the logic menu according to your requirement.
  3. Add your condition, such as:
    1. If the answer is Yes, jump to the product feedback question.
    2. If the answer is No, jump to the non-user question.
  4.  Save and Exit after setting the logic conditions.
  5. Preview your logic flow to ensure it's working as intended and share it with your team for review.
NOTE : Jump Logic is useful when you want to hide multiple questions. Jump Logic saves time and effort compared to applying Display logic to individual questions.