General settings like survey link expiration date, password protected surveys, survey access, etc. can be modified in survey options. To view, these settings click on survey settings in your builder

These settings will help better the experience of your customers while taking the survey you create.

Survey options are divided into four parts:

1. Survey Setting
2. Set throttling
3. Survey Submission
4. Survey Access

Survey Setting

Settings determine the respondent’s experience.

Tip: Publish your changes if your survey is already live.

Hide Question number in Survey: This setting allows you to remove question numbers from the live survey view. When enabled, respondents will see a clean, distraction-free survey without numbered questions, which is especially useful for conversational surveys or when questions are displayed dynamically using logic.

Section Rotation: Section Rotation allows you to rotate two or more sections in a sequential order across respondents.This helps reduce order bias by varying which section appears first. As a result, responses are more balanced and data quality improves.

Show Progress bar: This setting displays a progress bar at the top of the survey to show respondents how much of the survey they have completed. It helps set clear expectations about survey length. Progress visibility can improve completion rates and reduce drop-offs.

Set Throttling 

This feature is to ensure you don’t over-share your surveys with your customers. 

One thing you definitely want to avoid is requesting your users with too many surveys within a short period of time. Doing so will not only provide a bad customer experience but will also lead to low response rates and the user might start treating you as spam.

Global Throttling: Global Throttling allows you to control the overall flow of responses by limiting how many responses are collected within a defined time period. This helps prevent sudden response spikes and ensures balanced data collection.It is especially useful when managing large or multi-source surveys.

Group-level throttling: Group-level throttling lets you control the number of responses collected for a survey when it is added to a group.

It ensures responses are evenly distributed across surveys within the group.

This helps maintain balance and prevents any single survey from over-collecting responses. You can go to Throttling settings and add a survey into a group.

Survey-level throttling: Survey-level throttling allows you to limit the number of responses collected for an individual survey within a specific time period that is set by you. It helps control response flow and avoid sudden spikes in submissions. This ensures steady data collection and better sample management.

What is the point of giving the Survey Throttling option for Individual Surveys? 

Every company has different departments and there are several surveys for several departments and if a particular teammate is working on more than one department, they can’t share a particular survey if another teammate has already shared the survey. Once you set your time period, we will ensure that the survey is not shared to a particular user to whom this survey has been shared. 

This feature can only work for new campaigns or existing campaigns and not for old campaigns. 

But, this won’t affect your reminders, once you try to schedule your campaign. 

Survey Submission

Settings that determine the respondent’s capabilities while responding.

Allow Partial submission of Surveys: By default, respondents cannot submit partially answered surveys. Move the toggle to allow respondents to submit incomplete surveys.

Allowing this will help the analysis team of your company in getting answers to critical questions. For example, in the case of NPS if the user gives an NPS score and doesn't give any response to the open-ended question. The analysis team can still know the overall NPS.

Allow multiple submission per Respondent: This toggle is moved by default, multiple responses are recorded by the anonymous link generated while sharing your survey. By changing the toggle, you will be able to record the response using that link only once.

Note: If you try to respond to the link again you will view the screen below

Survey Access 

Settings that determine the security of the survey you create.

Password Protected: This is an important feature for any survey. Confidential surveys can be created and protected using a password set by you. Move the toggle, type the password you want to set. The respondent will be asked for a password before starting the survey.

Allow open Access: This setting lets anyone access and attempt the survey without restrictions such as login or authentication.It makes survey distribution easier through open links. Open access is ideal for public surveys or wide audience outreach.

By invitation only: This setting restricts survey access to only invited contacts.. Only those who are sent an email will be able to respond to your survey. You will not be able to share your survey using an anonymous link or via social media.

It helps maintain a controlled audience and ensures higher data authenticity.

Custom message when the user revisits a previously completed link: Move the toggle to customize a message you want to display for your respondents when they revisit your survey link. Enter the message in the text box below.

Limit the total number of responses for this survey: Move the toggle to restrict the number of responses your survey can record. Enter the number, above which you will not be able to record responses. View your account quota for responses based on your subscription.

Survey Expiration: If you want your survey to run for a specific period of time, use this feature. Specify the duration for which your survey will be active. Select the first date text box to specify the start date and the second text box for the end date.

Default message of survey link expiration: By default, the respondent will receive a 404 error message, when they try to respond after the survey has expired, which can be set by you using the Survey Expiration option.

Custom message of survey expiration: Select the radio button to customize a message you want to display for your respondents when they try to respond to your survey after the expiration date. Enter the message in the text box below.

Tip: Preview your survey to view how the survey will look like to your respondents. Click on Preview