Text Analytics
Train Verbatim in Survey
Overview The Train Verbatim section allows users to review, categorize, and train AI models using actual customer feedback responses (verbatims). It enables you to assign tags, adjust sentiment, and refine text analysis results, ensuring that the ...
Tag Analysis in Survey
Overview Tag Analysis provides a comprehensive view of the most commonly mentioned topics or themes (tags) in customer feedback. It helps you understand what customers are talking about and how they feel about those topics. By analyzing tags along ...
Sub-Tags in Text Analysis
Overview Sub-tags allow you to organize related tags into a hierarchical structure, making it easier to categorize and analyze customer feedback in a more granular way. Instead of keeping all tags at the same level, you can group similar tags under a ...
What is a Tag? How can you create a Tag & Add it to a Verbatim?
Overview This feature helps you understand what a Tag is and how to create and apply tags to verbatim responses in Text Analysis. A Tag is a keyword or label used to categorize and organize open-ended responses (verbatims). It allows you to group ...
What is Text Analysis? Why is it Required?
Overview Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While metrics like NPS or CSAT provide a numerical snapshot of customer satisfaction, the real value often lies in the ...
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What is Text Analysis? Why is it Required?
Overview Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While metrics like NPS or CSAT provide a numerical snapshot of customer satisfaction, the real value often lies in the ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts Tab Overview The Contacts section helps you manage all customer contact details in one centralized location. From here, users can view, organize, filter, import, export, and manage contacts for survey distribution and communication. Contacts ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...