Text Analytics
Train Verbatim
Train Verbatim The Train Verbatim section allows users to review, categorize, and train AI models using actual customer feedback responses (verbatims). It enables you to assign tags, adjust sentiment, and refine text analysis results, ensuring that ...
Tag Analysis
Tag Analysis It provides a comprehensive analysis of the most commonly mentioned topics or themes (“tags”) in customer feedback. It helps you understand what customers are talking about and how they feel about those topics. Key Components Tags These ...
Sub-Tags
Why are sub-tags required in Text Analysis? You can organize similar tags together using sub-tags In the below example we have Ice-cream, cakes, and brownies as 'child tags' or 'sub-tags' of Dessert. To explain the need for this hierarchy or setup we ...
What are Keywords? Why they are required?
The article should help the users in understanding what are keywords, how you can create the keywords, and what's its purpose. Keywords allow you to add similar words/phrases corresponding to any tag. Once keywords are added, we will analyze all your ...
How do I search for responses linked to a specific tag?
You can search for responses you've already tagged by following the either of the options: Option 1 Go to the Tag Analysis Tab in Text Analytics Menu bar. Type the name of the tag whose linked responses you are looking for in the search bar in the ...
How do I manage and edit my tags?
Learn how to manage and edit your existing tags Once you’ve logged into your dashboard, select the survey in which text analytics is active. Click on Text Analytics in the top menu and navigate to Train Comments tab. To edit an existing tag, click on ...
What is a Tag? How can you create a Tag & Add it to a Verbatim?
This article helps users understand what a Tag is and how to create tags and apply them to verbatim responses in Text Analysis. What is a Tag? A Tag is a keyword or label used to categorize and organize open-ended responses (verbatims). Tags help ...
What is Text Analysis? Why is it Required?
What is Text Analysis and Why is it Required? Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While ratings such as NPS or CSAT scores provide a numerical overview of customer ...
Commonly Used Tags
This article will help you in gaining knowledge about some of the most generic tags along with some industry specific tags. To tag any verbatim, the most important thing is to read the verbatim well and then create the tag. Once you tag 40-50 ...
How to Upload Data
his article will help you in uploading the CSV file containing text data. Before uploading data for doing text analytics, you need to collect your customer data in CSV format. The CSV file must contain text data coming from different sources. Sources ...
Popular Articles
What is Text Analysis? Why is it Required?
What is Text Analysis and Why is it Required? Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While ratings such as NPS or CSAT scores provide a numerical overview of customer ...
What are Keywords? Why they are required?
The article should help the users in understanding what are keywords, how you can create the keywords, and what's its purpose. Keywords allow you to add similar words/phrases corresponding to any tag. Once keywords are added, we will analyze all your ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts The Contacts tab helps you manage all your customer contact details in one place. From here, you can view, filter, import, export, and organize contacts into lists for better targeting and reporting. Overview In the Contacts section, you ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...