Overview

Sub-tags allow you to organize related tags into a hierarchical structure, making it easier to categorize and analyze customer feedback in a more granular way. Instead of keeping all tags at the same level, you can group similar tags under a broader parent category.

For example, a parent tag like Dessert can include sub-tags such as Ice-cream, Cakes, and Brownies. This helps you capture both high-level themes and detailed insights within those themes.

When to use it:
Use sub-tags when multiple related topics fall under a broader category and you want more structured and detailed analysis.

Use parent tags for broad themes and sub-tags for specific variations within those themes.

Key Use Cases

• Organize related tags into structured categories
• Analyze feedback at both high-level and detailed levels
• Group similar responses under broader themes
• Improve clarity in tag-based reporting and insights
• Simplify analysis when multiple variations of a topic exist

How to Use Sub-Tags

How to Access Sub-Tags

1. Go to Text Analytics
2. Open Train Verbatim
3. Select a tag and click on 3 dots and select Add Sub-Tag

Understanding Sub-Tag Hierarchy

Sub-tags create a parent-child relationship between tags. This allows you to group multiple related tags under a single category.

For example, if you are analyzing Delivery feedback and notice multiple responses related to Positive or Negative remarks, you can create a parent tag called Device Condition and Quality and create Good Quality and Bad Quality as sub-tags.

How Sub-Tag Tagging Works

When a sub-tag is matched to a response, the system automatically assigns both the sub-tag and its corresponding parent tag to that response.

However, responses tagged only with the parent tag do not include any of the keywords associated with its sub-tags. This ensures a clear distinction between general and specific feedback.

Add Sub-Tags

To add a sub-tag, select an existing tag and click on the option to add a sub-tag. You can then choose from existing tags to assign as sub-tags or manually create them.
You can also choose to generate sub-tags with AI by selecting that option under a tag.

Hierarchy Rules and Limitations

The system allows you to create only one level of hierarchy consisting of parent tags and sub-tags. You cannot create deeper nested levels beyond this.

Additionally, each sub-tag can have only one parent tag. A single sub-tag cannot belong to multiple parent categories.

When tagging responses, you can assign either a parent tag or a sub-tag, but not both simultaneously for the same response.

A sub-tag cannot have multiple parents, and parent + sub-tag cannot be applied together on the same response.

Deleting Tags and Sub-Tags

When deleting tags, the behavior depends on whether the tag is a parent or a sub-tag.

If you delete a parent tag, you will get two options, either you can delete only the parent tag or delete the parent tag along with all the sub-tags. If only the parent is deleted, the sub-tags automatically become independent tags.

Sub-Tag to Independent Tag

If a parent tag is removed while keeping its sub-tags, those sub-tags automatically become independent parent-level tags.

This allows flexibility in restructuring your tagging system without losing existing tag data.

Impact on Analysis

Sub-tags directly influence how tag counts and analysis are calculated.

The parent tag includes all responses associated with its sub-tags, along with any responses directly tagged with the parent itself.

For example, if a parent tag Dessert has sub-tags Ice-cream, Cakes, and Brownies, and each sub-tag has 3 responses, the total from sub-tags would be 9. If the parent tag itself has 3 additional responses, the total count for the parent tag becomes 12.

This ensures that parent-level analysis reflects both general and specific feedback combined.

Parent tag metrics always include contributions from all associated sub-tags.