Tickets
Tags in Tickets
Overview Ticket Tags help teams categorize and organize tickets based on common issues, themes, or workflows. Tags make it easier to group similar tickets, track recurring customer concerns, and generate more meaningful reports. They can be assigned ...
Ticket Reports
Overview The Ticket Reports page provides insights into ticket activity, resolution performance, and ticket trends across your organization. It helps teams monitor support operations, identify recurring customer issues, track ticket resolution ...
How to View Customer Information and Survey Responses for a Ticket
Overview SurveySensum allows users to view the customer details and survey responses associated with a ticket directly from the Tickets module. This helps agents and support teams understand the customer's feedback, review their survey responses, and ...
What is Ticket Management? | How to Manage Customer Responses using Ticket ?
Overview Ticket Management helps teams track, manage, and resolve customer issues raised through survey responses. When a customer shares negative feedback, requests support, or reports an issue, a ticket can be created to ensure the concern is ...