Tickets
Tags in Tickets
Overview Ticket Tags help teams categorize and organize tickets based on common issues, themes, or workflows. Tags make it easier to group similar tickets, track recurring customer concerns, and generate more meaningful reports. They can be assigned ...
Ticket Reports
Overview The Ticket Reports page provides insights into ticket activity, resolution performance, and ticket trends across your organization. It helps teams monitor support operations, identify recurring customer issues, track ticket resolution ...
How to View Customer Information and Survey Responses for a Ticket
Overview SurveySensum allows users to view the customer details and survey responses associated with a ticket directly from the Tickets module. This helps agents and support teams understand the customer's feedback, review their survey responses, and ...
What is Ticket Management? | How to Manage Customer Responses using Ticket ?
Overview Ticket Management helps teams track, manage, and resolve customer issues raised through survey responses. When a customer shares negative feedback, requests support, or reports an issue, a ticket can be created to ensure the concern is ...
Popular Articles
What is Text Analysis? Why is it Required?
Overview Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While metrics like NPS or CSAT provide a numerical snapshot of customer satisfaction, the real value often lies in the ...
What are Keywords? Why they are required?
What are Keywords? Why are they required? Keywords help you automatically organize and identify similar responses in Text Analysis. By adding keywords to a tag, responses containing those words or phrases can be grouped and tagged more efficiently, ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts Tab Overview The Contacts section helps you manage all customer contact details in one centralized location. From here, users can view, organize, filter, import, export, and manage contacts for survey distribution and communication. Contacts ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...