Reviewing the responses of your consumers is important for the growth of any business. View the comments page under the NPS dashboard. The net promoter score divides respondents into three categories: Promoters, Passives, Detractors. The overall ...
The Survey Metric page gives you the frequency distribution of a survey and also each question in the survey. Visualize the responses using graphs here. This will give you an overview of the responses and its distribution metric that can help you ...
The Overview page is the first thing you see when you view your Reports tab. This is where you can dissect, analyze, and make decisions based on the NPS score from your responses. This will give you an overview of the insights you can gather and ...
Introduction to the Reports Tab The Reports Tab is one of the important dashboards under CX dashboards. You will see this tab in all SurveySensum templates like CSAT, CES, Star Rating. NPS helps you see where you are in the minds of your customers. ...