What is Metadata and when it is used?
Metadata is an additional property that we can embed in the survey. It is received along with the response from the user and makes tracking easier in case of anonymous responses. Create a new property by clicking on "Add metadata" button. The left column is the name of the property and the right column is the value.
For example when you have a single survey for the customer service team and want to differentiate which agent got what rating (different campaigns for different agents), you can use metadata to include the 'agent name' which will help identify the agent and it will be visible in the metrics section like:
A new column will be created with the name of the metadata to make it trackable and easier to close the internal loop
NOTE : You must apply the Survey to your email as a last step, right before clicking on the Send button.
Commonly Used Tags
This article will help you in gaining knowledge about some of the most generic tags along with some industry specific tags. To tag any verbatim, the most important thing is to read the verbatim well and then create the tag. Once you tag 40-50 ...
Commonly Used Tags
A list of most generic tags suitable for SaaS companies, along with some industry specific tags to help you get started with tagging. To tag any verbatim, the most important thing is to read the verbatim well and then create the tag. Once you tag ...
How to add SurveySensum surveys to Salesforce Campaigns
This document will help you understand how to integrate SurveySensum with Salesforce’s marketing email campaigns. This integration will help you capture certain data from your Salesforce campaigns such as name or email address of the respondent ...
How to integrate SurveySensum surveys in HubSpot Campaigns
This document will help you understand how to integrate SurveySensum with Hubspot’s marketing email campaigns. This integration will help you capture certain data from your hubspot campaigns such as name or email address of the respondent (and ...
What Is Logic? Logic is used to make the survey more effective as it narrows down questions for your respondents based on your requirements. Logic allows you to hide certain questions for a specific set of audience based on the conditions you set up. ...