What are Predictions? Purpose of Predictions in case of NPS? (Text Analytics for Surveys)

How are the survey responses automatically analyzed by the machine through the process of predictions?

The purpose of this article is to help you in understanding how the machine will analyze the survey responses for you automatically. 

The process through which the machine analyzes the survey responses for the users automatically is called Predictions. 

As explained previously, for the machine to learn the tagging process, the user will have to manually tag 40 to 50 responses with different kinds of tags. 

After the user has used a minimum of 3-4 responses for every single tag, the machine will learn the process and the model will be trained. All this leads to better accuracy and better results when the machine does the tagging on its own. 

The success of the machine’s training will rely on the efforts put in by the users to manually train these responses and adding the tags. 

Note - If the user wants, the team at SurveySensum can also train the machine for organizations/businesses.

Once the model is trained, the customers can opt for Predictions. After toggling on the Predictions Button, the machine will automatically start tagging the responses and preparing reports for its users. 

New data will be tagged automatically if the toggle is on. 

All of these reports will be made visible in the Tag Analysis Section. 

Launching Soon- In a few weeks, we will be launching a new feature where the machine will be able to pick up similar keywords related to a tag. For example: If the word mentioned in the response is Cheap, Cost, Expensive, etc. - It will tag it automatically under a tag like Pricing. 

In the Pipeline - We will also be launching with Sentiment Analysis really soon, where the users will be able to see what the sentiment of the response is out of Neutral, Positive or Negative. 

Please feel free to reach out to us over Chat or email for any further discussions, clarifications or help. 

 

• Related Articles

• How to add multiple Languages in your Surveys

  This article will guide the users in using the Translation Feature and creating Multilingual Surveys in SurveySensum SurveySensum gives its users the option to create a multilingual survey. The user can use a single survey to reach out to people who ...

• What are Predictions? What is its Usage & Importance?

  This article will be helpful in understanding how the machine will get trained to analyze any data uploaded by the client for Text Analysis ​ At SurveySensum, we aim to understand what the customers of our clients are saying and share instant reports ...

• What is Text Analysis? Why is it Required?

  The purpose of the article is to help you understand how Conversational Analysis helps organizations Everyone who uses surveys knows that not all questions are objective, there are open ended questions too. Questions like - What did you like the most ...

• How to create unique trackable links for surveys sent via external email/sms services

  This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature.   Let's suppose you already have a ...

• How to integrate SurveySensum surveys in HubSpot Campaigns

  This document will help you understand how to integrate SurveySensum with Hubspot’s marketing email campaigns.   This integration will help you capture certain data from your hubspot campaigns such as name or email address of the respondent (and ...