Survey Metrics

Overview

The Survey Metrics section in the Reports tab provides a detailed summary of survey responses using charts, visualizations, and respondent feedback. Each survey question is automatically displayed using an appropriate chart type, making it easier to analyze trends and response patterns.

Survey Metrics combines quantitative data such as scores and distributions with qualitative insights from open-ended responses, helping teams understand both customer sentiment and response behavior in one place.

Users can also customize visualizations, switch chart types, analyze text responses, and export report data for further analysis or sharing.

When to use it:
Use Survey Metrics when you want to analyze survey performance, monitor response trends, or review detailed question-level insights.

Combine quantitative charts with open-ended feedback analysis to better understand the reasons behind survey scores.

Key Use Cases

• Analyze question-level survey performance
• Monitor NPS and satisfaction trends
• Review response distributions visually
• Analyze open-ended feedback
• Export survey insights for reporting and presentations

How to Use Survey Metrics

How to Access Survey Metrics

1. Open the required survey
2. Go to the Reports tab
3. Open Survey Metrics

Response Summary

At the top of the report, Survey Metrics displays key response statistics that provide a quick overview of survey performance.

This includes:

• Total Responses
• Completed Responses
• Partial Responses
• Average Time to Complete

Rating / NPS Charts

Rating and NPS questions are displayed using numeric-scale charts, typically representing values such as 0–10.

Each bar in the chart represents a rating value, while the height indicates the percentage of respondents selecting that score. An overall metric such as the NPS Score is also displayed alongside the chart.

• Column Chart
• Bar Chart
• Pie Chart

This helps teams analyze score distributions in different visual formats.

Open-Ended Responses

Text-based questions are displayed in a response list format, allowing users to review individual comments and feedback.

This section may include:

• Individual responses
• Timestamps
• Anonymous or identified responses
• Load more functionality for additional response
  

Word Clouds and Trending Tags help summarize large volumes of text feedback quickly.

Satisfaction (Likert Scale) Charts

Likert Scale questions display multiple statements rated across a scale (for example, 1–5).

Each statement appears as a separate row, while responses are shown as stacked distributions across rating levels. Average scores are also displayed for each statement.

Users can switch between:

• Column Chart
• Stacked Column Chart

Multiple Choice Distribution

Multiple-choice questions are visualized using distribution charts that show how respondents selected different options.

Each option is represented visually along with:

• Response count
• Response percentage

Users can switch between:

• Column Chart
• Bar Chart
• Pie Chart

Additional Controls

Survey Metrics also includes additional controls for managing report views and exports.

Users can:

• Download chart data or reports
• Hide questions from the report view

This helps customize reports based on analysis or presentation requirements.

Hidden questions are removed only from the current report view and do not affect collected survey responses.