Survey Metrics

Survey Metrics

The Survey Metrics section in the Reports tab provides a detailed summary of your survey responses through charts and respondent feedback. Each question is visualized using an appropriate chart type, along with options to customize how the data is displayed.


1. Response Summary

At the top of the report, you will see key metrics:

  • All Responses: Total number of responses received

  • Completed: Number of completed responses

  • Partial: Responses that were not fully completed

  • Average Time to Complete: Average time taken to complete the survey


2. Rating / NPS Chart

This chart displays how respondents rated a question on a numeric scale (e.g., 0–10).

  • Each bar represents a rating value

  • The height indicates the percentage of responses

  • An overall score (e.g., NPS score) is displayed

  • You can switch the visualization using Column Chart, Bar Chart, or Pie Chart options


3. Open-Ended Responses (Text Questions)

Displays responses for text-based questions in a list format.

  • Shows individual responses (anonymous or named)

  • Includes timestamps

  • Supports loading more responses

  • You can change the view to Responses, Word Cloud, or Trending Tags for better text analysis


4. Satisfaction (Likert Scale) Chart

Used for questions with multiple statements rated on a scale (e.g., 1 to 5).

  • Each statement is shown as a row

  • Responses are displayed as a stacked distribution across rating levels

  • Average score is shown for each statement

  • You can view this data as a Column Chart or Stacked Column Chart


5. Multiple Choice Distribution

Displays how respondents selected options for a multiple-choice question.

  • Each option is represented as a bar

  • Shows response percentage and count

  • Helps identify the most selected options

  • You can switch between Column Chart, Bar Chart, or Pie Chart views


6. Improvement Suggestions (Text Feedback)

Displays responses for feedback or suggestion-based questions.

  • Lists user suggestions and comments

  • Helps identify actionable insights

  • You can analyze responses using Responses, Word Cloud, or Trending Tags


Additional Controls

  • Download: Export chart data or report

  • Hide: Remove the question from the report view

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