Scheduling Email Reminders

Scheduling Email Reminders

This article will help you in scheduling and sending email reminders to Non-Responders and Partial Responders

After you have sent the respondents an invitation to take your survey, SurveySensum allows you to send specialized notes to remind the recipients/respondents to finish or take the survey.

These reminder emails help you in getting more responses as they prompt the people who haven’t taken the survey.

The system identifies those people who haven’t responded back to the emails so you wouldn’t have to spend time curating a special contact list.

Note: The schedule reminder email option will be only available if your survey is shared via email and the responder has received the email.

Follow the steps given below to send the non-responders the reminder email:

1. Navigate to the specific survey, click on the Share button on the Navigation Panel, next step is to click on the Email Summary given on the left side of the page.

2. You will be presented with a list of all your ongoing email campaigns and you will get the option to Schedule Reminder Email to the non-responders. So, all the user has to do is click on the Schedule Reminder Email button and you will be redirected to a different page.

3. After clicking on the same, you will be redirected to a page and here, under Send To you will get the option to send the reminder mails to either the Non Responders, Partial Responders or Both.

  1. The Non Responders are those people who haven’t responded to any question and who did not open the survey.
  2. The Partial Responders are those people who responded to some questions and didn’t respond to some questions. For example, they filed 2 out of 4 survey questions.

You can choose to send the email to either the Non Responders, Partial Responders or both - Non Responders and Partial Responders.

Initially, Both is selected but you can select your preferred choice by selecting any of the three options from the drop down menu provided.

4. Under When you can also choose to either send the reminder email immediately or schedule it according to your preference. To send the email later, just select Send Later from the drop down menu given under When. Once, you select Send Later, you can also choose your preferred time slot and date as shown in the image below.

5. Next up, you will find a template provided by the machine for both the subject line and the Email and you can either go ahead with the same or customize it according to your needs.

6. Finally, click on Schedule if you have scheduled the mail for later or click on Send Now if you have chosen to send the email now. The email has now been scheduled/sent and you need to click on Show 1 Reminders highlighted in blue to see the details of your email reminder.

You can see here that the Reminder Message has been scheduled for Both - Partial Responders and Non Responders.

And 2 emails have been sent.

As the people see the reminder and fill out the surveys or complete the surveys, the numbers for Surveys Completed will get changed.

For any further queries, please feel free to reach out to us and we will be happy to help you!

    • Related Articles

    • Email campaign send was stopped

      If your email campaign send was stopped, there may be two possible reasons:   The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file.   The campaign reports a high number of bounce ...
    • How to create custom email template using HTML

      This feature will help you to create a custom email template using HTML. You can use this to create your beautiful email templates to match your brand theme. In case you already have a design template that you use for your brand and you want to use ...
    • Share Survey Via Email

      After creating your survey, your survey is ready to be shared! Let us see how we can share the survey via email. Click on Send Email and you will direct to the Email Campaign. Enter the following details based on your requirements: From Name: Enter ...
    • Email Notifications/Workflow

      What is Email notification? Creating and analyzing surveys is not enough to keep your customers loyal and engaged. Completing engagement with your consumers and closing the loop is key to a successful business. Identify gaps with your survey and take ...
    • How to create unique trackable links for surveys sent via external email/sms services

      This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature.   Let's suppose you already have a ...