Schedule Reminder Emails

Overview

SurveySensum allows users to schedule and send reminder emails to respondents who have not completed the survey. These reminders help improve response rates by automatically targeting people who either have not responded at all or have partially completed the survey.

Instead of manually identifying and contacting respondents, the platform automatically tracks survey participation and enables reminder scheduling directly from existing email campaigns.

Reminder emails can be customized before sending and scheduled according to your preferred timing.

When to use it:
Use reminder emails when you want to increase survey participation and encourage respondents to complete pending surveys.

Sending reminder emails 1–3 days after the initial campaign often improves response completion rates significantly.

Key Use Cases

• Remind respondents to complete surveys

• Increase survey response rates

• Follow up with partial responders automatically

• Schedule reminder campaigns in advance

• Send customized follow-up email messages

How to Schedule Reminder Emails

How to Access Reminder Emails

1. Open the required survey

2. Go to the Share tab

3. Navigate to Sent Campaigns

4. View the list of previously sent campaigns 

Reminder scheduling is only available for campaigns that contain Partial Responders or Non Responders.

Understanding Reminder Eligibility

The Schedule Reminder option appears only for email campaigns where respondents have not fully completed the survey.

Respondent categories include:

• Non Responders — Recipients who did not open or respond to the survey

• Partial Responders — Recipients who answered some questions but did not complete the survey

The system automatically identifies these respondents, so users do not need to create separate contact lists manually.

Reminder emails are supported only for surveys shared through Email campaigns.

Open the Reminder Scheduler

To schedule a reminder:

1. Locate the required email campaign

2. Click Schedule Reminder

This opens the Reminder Scheduling panel where reminder recipients, timing, and email content can be configured.

Choose Reminder Recipients

Inside the scheduler, users can select who should receive the reminder email.

Available options include:

• Both

• Non Responders

• Partial Responders

Users can select the preferred audience depending on the campaign objective.

For example:

• Use Non Responders to encourage initial participation

• Use Partial Responders to encourage survey completion

• Use Both to maximize overall response collection

Schedule Reminder Timing

Users can configure when reminder emails should be sent.

Available scheduling options include:

• Send after a selected number of days

• Select a preferred time

• Add multiple reminders if required

This helps automate follow-ups without manually sending emails repeatedly.

Multiple reminder schedules can be configured to improve follow-up consistency for long-running surveys.

Customize the Reminder Email

SurveySensum provides a default reminder email template that users can edit as needed.

Users can customize:

• Subject line

• Email content

• Language

• Dynamic Pipe Text values

• Embedded metadata

The email editor supports formatting options such as:

• Bold

• Italics

• Underline

• Links

• Images

• Dynamic placeholders

This allows teams to personalize reminder communication for better engagement.

Schedule or Send the Reminder

Once configuration is complete:

1. Review the reminder settings

2. Click Schedule Reminder to finalize the setup

The reminder is now scheduled and will automatically be sent according to the configured timing.

Scheduled reminders help teams automate follow-up communication and improve survey completion rates efficiently.

Monitor Reminder Performance

After reminders are sent, campaign metrics automatically update within the Email Campaign summary.

• Sent emails

• Delivered emails
  

• Bounced
  

• Duplicates

• Unsubscribes

Best Practices for Reminder Emails

To improve reminder effectiveness:

• Keep reminder emails short and clear

• Use personalized subject lines when possible

• Avoid sending too many reminders within a short period

• Target Partial Responders separately for completion-focused messaging

• Schedule reminders during active business hours for better engagement

Sending excessive reminder emails may reduce engagement or increase unsubscribe rates.