Overview page

Overview page

Overview Page

Overview

The Overview page in the Reports module provides a consolidated snapshot of your survey performance. It highlights key metrics, trends, and text analysis insights to help you quickly understand customer feedback and make informed decisions.

This page combines numerical data (like NPS and response count) with qualitative insights (like tags, sentiment, and word cloud).

Key Metrics Summary

At the top of the page, you will see high-level metrics:

NPS Score

Displays the overall Net Promoter Score (-100 to +100)
Represented using a gauge with color indicators:

  • Green – Positive
  • Orange – Neutral
  • Red – Negative

Total Responses

Total number of responses collected for the survey

Filtered Responses

Number of responses after applying filters

This summary helps you quickly assess overall survey performance.


Date Range & Filters

You can control the data displayed on the page using date ranges and filters.

How to Use

  • Select a date range (Today, 7D, 30D, 90D, All Time, Custom Range)
  • Click Add Filters to refine data
  • Use Clear Filters to reset

Capabilities

  • Analyze trends over specific time periods
  • Segment responses based on attributes or answers

Export & AI Insights

Export & Import

  • Export report data as Excel or CSV
  • Import data as CSV 

SensAI

  • AI-powered insights to help interpret insights quickly

NPS Details

Breakdown of responses into categories:

  • Promoters (9–10) – Loyal and satisfied users
  • Passives (7–8) – Neutral users
  • Detractors (0–6) – Unhappy users

Includes

  • Percentage distribution
  • Number of responses
  • Visual progress bars

This helps identify customer satisfaction levels.

NPS Trend

Displays how NPS changes over time.

Features

  • Line chart with time-based data points
  • Option to change time period

Use Cases

  • Track performance trends
  • Identify improvements or declines


Top Comments

Shows key customer comments from open-ended responses.

Notes

  • Visible only when sufficient data is available
  • Displays a placeholder message if data is insufficient

Use Cases

  • Quickly review important feedback
  • Identify recurring issues

Automatically extracts common themes from responses.

What You’ll See

  • Tag name (e.g., service, speed, support)
  • Number and percentage of responses
  • NPS score per tag

Capabilities

  • Identify major problem areas
  • Understand what drives positive or negative feedback


Word Cloud

Visual representation of frequently used words.

How It Works

  • Larger words indicate higher frequency
  • Based on selected question

Use Cases

  • Quickly spot commonly mentioned topics
  • Understand key feedback themes


Overall Sentiment

Displays sentiment analysis of responses.

Sentiment Breakdown

  • Positive
  • Neutral
  • Negative

Includes

  • Percentage distribution
  • Number of responses (verbatims)

Use Cases

  • Understand emotional tone of feedback
  • Measure overall customer satisfaction


Best Practices

  • Monitor NPS regularly to track customer loyalty
  • Use filters to analyze specific segments
  • Review trending tags to identify key issues
  • Combine sentiment and comments for deeper insights
  • Track trends over time to measure improvements

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