How to create unique trackable links for surveys sent via external email/sms services

How to create unique trackable links for surveys sent via external email/sms services

This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature.


Let's suppose you already have a mailing service or an sms service and you want to send out surveys via those services instead of SurveySensum. You can send the link of the survey using the “copy link”, but that will be an anonymous survey. To track the responses of the survey in this case, you will need unique trackable links for each user. 



Once you have built your survey, move on to the Share tab and follow the steps:



  1. Click on the “Unique Links” button and then Click on “Generate Links”.



  1. Select the contact list that you want to send out the surveys to and enter the name as well as expiration for the links. Hit Generate once you’re done.



  1. Once it's ready, click on the download button to download the file in csv format. (Click on the refresh button to update the status)



  1. Open the file using MS Excel or Google Sheets (or any spreadsheet software) and use the links corresponding to the contact details to shoot out your survey using any mailing/sms service you prefer.



This feature can also be used if you do not want to upload the confidential client information on SurveySensum, let's say medical history or bank details, but want to collect that data in a survey form. You can do so using this functionality by masking the details using a custom userID and uploading the userID to SurveySensum instead if the confidential data.


For more information on how to implement this for your use-case, contact us at

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