Email Notifications/Workflow
What is Email notification?
Creating and analyzing surveys is not enough to keep your customers loyal and engaged. Completing engagement with your consumers and closing the loop is key to a successful business. Identify gaps with your survey and take immediate action using this feature.
This SurveySensum feature will help you to be on top of your customers to better their experiences. Do you want to notify your managers via email, when there is a detractor in your survey? Do you want to send referral emails to your promoters?
This is the feature you will be using.
To add a workflow to your survey click on the workflow icon or you can click on the workflow tab in your navigation stepper.
Note: You can add workflows to all survey templates.
You can either choose from a range of templates or you can create a custom workflow.
You will view the readily made workflow templates available according to the template you've picked.
For example, let's walk over to the templates available in the NPS Survey.
1. Get notified via email when there is a detractor in your survey: This workflow will send an email to your subscribed email address whenever there is a detractor (Gave a rating between 0-6) in your NPS survey. This would help you in focusing your shift towards the issues faced by the detractors and in prioritizing the focus points for your business.
2. Get notified via email when you have new survey response: This workflow will send an email to your subscribed email address whenever a respondent has completed your survey. Monitor the responses to analyze the completion rate of the surveys you create.
3. Send thank you email to your respondents when they complete a survey: This workflow will send an email thanking all the respondents who have successfully completed your survey. Increase engagement with your respondents/consumers by sending them emails.
Note: You have to create your own workflow for custom surveys.
After adding your workflows, a list of all your workflows will be visible. View the number of enrollments here. Click on the three-dot icon to edit, delete, or clone the workflow.
Related Articles
Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...How to create custom email template using HTML
This feature will help you to create a custom email template using HTML. You can use this to create your beautiful email templates to match your brand theme. In case you already have a design template that you use for your brand and you want to use ...Share Survey Via Email
After creating your survey, your survey is ready to be shared! Let us see how we can share the survey via email. Click on Send Email and you will direct to the Email Campaign. Enter the following details based on your requirements: From Name: Enter ...Scheduling Email Reminders
This article will help you in scheduling and sending email reminders to Non-Responders and Partial Responders After you have sent the respondents an invitation to take your survey, SurveySensum allows you to send specialized notes to remind the ...How to create unique trackable links for surveys sent via external email/sms services
This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature. Let's suppose you already have a ...