Delay Between Initial Visit to Display the Survey
What Is It?
This setting lets you delay the appearance of a survey popup on your website until a certain number of days have passed since a user’s first visit. This helps:
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Collect feedback only after a user has had time to engage
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Reduce early survey fatigue
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Increase the relevance of responses
How It Works
Step 1: First Visit
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When a user visits your site for the first time and their contact data is sent to SurveySensum (e.g., via JavaScript SDK), we record the date and time of this visit.
Step 2: Delay Configuration
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If you’ve set a delay (e.g., 10 days), the survey will not appear immediately.
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The system waits until the specified number of days has passed before showing the survey.
Step 3: Future Visits
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On each subsequent visit, user data is again sent to SurveySensum.
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We check whether the delay period has passed since their first visit.
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If enough days have passed, the survey is shown.
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If not, the survey remains hidden.
Example
Let’s say the delay is set to 10 days:
| Date | Action |
|---|---|
| Jan 1, 2025 | User visits for the first time → Survey not shown |
| Jan 5, 2025 | Only 4 days passed → Survey not shown |
| Jan 11, 2025 | 10 days passed → Survey shown |
Key Notes
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The delay is based on the first time we receive user data.
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You must continue sending user data on every visit for the delay logic to work.
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This feature works well to avoid bothering new users and to get more meaningful feedback.
Would you like this reformatted into a visual guide or embedded into a product UI?
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