Commonly Used Tags

Commonly Used Tags

A list of most generic tags suitable for SaaS companies, along with some industry specific tags to help you get started with tagging.

To tag any verbatim, the most important thing is to read the verbatim well and then create the tag.

Once you tag 40-50 verbatims, the machine learns the tagging itself and will do it for you.

The purpose of this article is to help you in knowing some of the most commonly used tags suitable for SaaS companies.

Please find below a list of common tags applicable to SaaS companies for analyzing the responses. These are also suitable for you even if you belong to a different industry
  1. Pricing

  2. Ease of Use

  3. Customer Support

  4. Bugs/Reporting

  5. UX/UI

  6. Marketing

  7. Sales

  8. Testimonials

To make this a little easier for you, we have also identified some industry specific tags.

This is a list of common tags in Banking,
  1. Customer Service

  2. Loan/Mortgage Issues

  3. Checks/Funds Bouncing

  4. Bank Statement

  5. PIN Settings

  6. Fund Transfer

  7. Debit/Credit Cards

  8. Interest/Fees & Charges

Let’s also look at some common complaints and tags for the E-Commerce Industry,

  1. Feedback/Testimonial

  2. Marketing

  3. Customer Experience

  4. Post Purchase Concerns

  5. Failed Transactions

  6. Social Media Related

  7. Delivery Related

  8. Balance & Refunds

    • Related Articles

    • Commonly Used Tags

      This article will help you in gaining knowledge about some of the most generic tags along with some industry specific tags. To tag any verbatim, the most important thing is to read the verbatim well and then create the tag. Once you tag 40-50 ...
    • Sub-Tags

      Why are sub-tags required in Text Analysis?  You can organize similar tags together using sub-tags In the below example we have Ice-cream, cakes, and brownies as 'child tags' or 'sub-tags' of Dessert. To explain the need for this hierarchy or setup ...
    • How do I manage and edit my tags?

      Learn how to manage and edit your existing tags Once you’ve logged into your dashboard, select the survey in which text analytics is active. Click on Text Analytics in the top menu and navigate to Train Comments tab. To edit an existing tag, click on ...
    • What is Metadata and when it is used?

      Metadata is an additional property that we can embed in the survey. It is received along with the response from the user and makes tracking easier in case of anonymous responses. Create a new property by clicking on "Add metadata" button. The left ...
    • Survey Metrics

      The Survey Metric page gives you the frequency distribution of a survey and also each question in the survey. Visualize the responses using graphs here. This will give you an overview of the responses and its distribution metric that can help you ...