Add More Recipients

Add More Recipients

Overview

The Campaign Management feature allows you to update your campaigns even after they have been sent. You can add more recipients, extend the survey link expiry, and track performance across different views.

This helps you reach more respondents, keep your survey active for longer, and analyze results more effectively.

Key Use Cases

  • Send surveys to more people after launch
  • Retry sending to contacts who missed it
  • Extend survey duration to collect more responses
  • Compare unique vs total reach
  • Analyze performance across reports, dashboards, and crosstabs

Adding More Recipients

You can send your survey to additional contacts even after the campaign has been sent.

How to Add Recipients

  1. Click Add Recipients on your campaign page which will be visible after you have sent a campaign
  2. Select contacts from your list or import via CSV
  3. Click Send Campaign

Before Sending

Based on the contact list that the user has selected, if any contacts are present in the list that have been sent before then these options will be visible to choose from :-

  • Delivered earlier contacts
  • Duplicate contacts
  • Bounced contacts


You can choose which contacts to include before sending.

Viewing Campaign Stats

You can track how your campaign is performing using detailed statistics.

How to View Detailed Stats

  1. Open your campaign
  2. Click View Detailed Stat

What You’ll See

  • Total sent
  • Responses received
  • Click and open rates
  • Delivery details (bounced, unsubscribed, etc.)

If you’ve added more recipients later, stats will include all sends.

Understanding Sent Counts

You can view your campaign data in two ways:

  • Overall Sent – Includes all sends
  • Unique Sent – Counts only unique recipients

Switch between these options to better understand your actual reach.


Multi-Channel Campaigns

If your campaign is sent via multiple channels (Email, WhatsApp, SMS):

  • You can view performance for each channel
  • Expand stats to see channel-wise details by clicking on view detailed stat

Reports (Survey Metrics)

Your campaign data is also reflected in the Reports section.

What You Can Do

  • Switch between Overall Sent and Unique Sent
  • View updated response and delivery metrics

Dashboard Widgets

Campaign data is available in your dashboard widgets.

What You Can Do

  • In case of survey responses report, choose between Overall Sent and Unique Sent  
  • Customize widgets based on how you want to track performance
  • Monitor campaign results in real time

Crosstabs 

When using Crosstabs for deeper analysis:

What You Can Do

  • Select Distribution Channel as a dimension
  • Choose between Overall Sent and Unique Sent
  • Compare performance across channels and segments

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