Add Property To Contacts

Add Property To Contacts

Add Property to Contacts

Contact properties store additional information about your contacts. These properties help you organize contact data and use it later for filtering survey responses, segmentation, and reporting.

By default, the platform includes some system properties such as Name, Email, Phone Number, Region, Connection Type, and Manager. You can create additional properties depending on the information you want to store for your contacts.

For example, you may want to store details such as City, Job Title, Department, or Customer Type.

How to Add a New Contact Property

Follow the steps below to add a new property:

1. Open the Contacts Section

From the top navigation bar, click Contacts.


2. Go to Manage Properties

In the left panel, click Manage Properties.
This page displays all existing contact properties along with their data type, description, and code.

3. Click Add Property


Click the Add Property button available on the top-right side of the page.

4. Enter Property Details

A side panel will appear where you need to enter the following details:

  • Property Name – Enter the name of the property (for example: City).

  • Type – Select the data type of the property from the dropdown (for example: Text, Email, Phone Number, Dropdown, etc.).

  • Description – Add a brief description explaining the purpose of the property.


5. Save the Property

After entering the details, choose one of the following options:

  • Save & Add Another – Save the current property and create another one.

  • Save & Exit – Save the property and close the panel.

The newly created property will now appear in the Manage Properties list.

Managing Contact Properties

From the Manage Properties page, you can also:

  • Edit a property using the edit icon.

  • Delete a property using the delete icon.

  • Search properties using the search bar.


Using Contact Properties

Once a property is created, it can be used when adding or importing contacts. The added properties will appear as fields in the Contacts page, allowing you to store additional information for each contact.

These properties can later be used to filter and analyze survey responses based on contact attributes.

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