Knowledge Base
SurveySensum
Help center for surveysensum
Recent Articles
How to rotate Sections within a Survey
This feature will help you to rotate sections within a survey to prevent user bias. In case you want to run a concept test and are wondering why the first concept is receiving more responses, then it might be because of the Serial-position effect ...How to create custom email template using HTML
This feature will help you to create a custom email template using HTML. You can use this to create your beautiful email templates to match your brand theme. In case you already have a design template that you use for your brand and you want to use ...Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...HubSpot integration
How to enable response sync with HubSpot properties This document will help you implement a sync between HubSpot and SurveySensum so that you can automatically update a survey response as a contact property on HubSpot. Firstly, you need to connect ...How to create unique trackable links for surveys sent via external email/sms services
This feature will help you to track respondents while using external email/sms provider by generating unique links for each responder. You will need to upload the data in contacts section before using this feature. Let's suppose you already have a ...
Popular Articles
What is Metadata and when it is used?
Metadata is an additional property that we can embed in the survey. It is received along with the response from the user and makes tracking easier in case of anonymous responses. Create a new property by clicking on "Add metadata" button. The left ...What is Text Analysis? Why is it Required?
The purpose of the article is to help you understand how Conversational Analysis helps organizations Everyone who uses surveys knows that not all questions are objective, there are open ended questions too. Questions like - What did you like the most ...Capture survey response by adding custom parameters in Survey URL
This document will help you to capture survey response by using custom parameters in a survey using the survey URL. When this is useful? For example, you need to capture the response of your survey from different cities of USA but you want to use ...Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...Reports Tab
Introduction to the Reports Tab The Reports Tab is one of the important dashboards under CX dashboards. You will see this tab in all SurveySensum templates like CSAT, CES, Star Rating. NPS helps you see where you are in the minds of your customers. ...