What is Metadata and when it is used?
Metadata is an additional property that we can embed in the survey. It is received along with the response from the user and makes tracking easier in case of anonymous responses. Create a new property by clicking on "Add metadata" button. The left ...
What is Text Analysis? Why is it Required?
The purpose of the article is to help you understand how Conversational Analysis helps organizations Everyone who uses surveys knows that not all questions are objective, there are open ended questions too. Questions like - What did you like the most ...
Capture survey response by adding custom parameters in Survey URL
This document will help you to capture survey response by using custom parameters in a survey using the survey URL. When this is useful? For example, you need to capture the response of your survey from different cities of USA but you want to use ...
Email campaign send was stopped
If your email campaign send was stopped, there may be two possible reasons: The imported contact list used has errors : this means that there are a lot of incorrect email addresses in your import file. The campaign reports a high number of bounce ...
Introduction to the Reports Tab The Reports Tab is one of the important dashboards under CX dashboards. You will see this tab in all SurveySensum templates like CSAT, CES, Star Rating. NPS helps you see where you are in the minds of your customers. ...