We create surveys using questions. Click the “Add Question” button to choose your first question.


A drop-down menu will appear, where you can scroll through all the question types available.

The following question types are available on SurveySensum:

Welcome Screen
Thankyou Screen
Custom Thankyou Screen for NPS Survey
Opinion Scale
Long And Short Text Questions

Multiple Choice Question
Rating Question
Email Question

Number Question
Information Question
Grid Question

Phone Number Question

Image Choice Question


WELCOME SCREEN

To ensure that your respondents start your survey with something great you can add a welcome screen. The welcome screen will help engage your respondents and let them know about you. You can add images, videos, and attract more people to your survey. The welcome screen will help people understand the purpose of the survey and more.

  1. To add a Welcome screen, select Welcome Screen from the question drop-down menu.
  2. Type your welcome message and to further customize your Welcome Screen click on the settings icon.

Description Text: Change the toggle to add a description. You can add extra
information to this field.

Image: Click on add next to Image. You can select an image that will show up on your Welcome screen. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload to your Welcome screen.

Button: Here you can change the text of the start button. The character limit is 24.


You will be able to see the preview of your Welcome Screen on the right side of the builder. Delete your question anytime. Click the three-dot icon and choose delete.

THANKYOU SCREEN


Surveys usually end with a Thank You Screen that will appear on your screen after you click the submit button. You can customize your Thank You Screen as follows:

  1. To add a Thank You screen, select Thank You Screen from the question drop-down menu.
  2. Type your Thank you message and to further customize your Thank You Screen click on the settings icon.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Image: By default, there is an image added to your Thank You Screen. To change the image select an image click on add next to Image that will show up on your Thank You screen. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload to your Thank You screen. You can either include an image or a video in this question.

Redirect: Type in any URL, if you want respondents to visit another page after completing the survey. If you want your respondents to visit your company’s website after the completion of your survey. Add your URL here.


CUSTOM THANKYOU SCREEN FOR NPS SURVEY

If you are creating an NPS Project, you can customize your Thank You Screen based on the respondent's NPS score. You will see this option only when you have created an NPS project, not a blank Project.

The default end screen is the same for all respondents. To customize the end screen change the toggle for "Custom End Screen". The End Screen text shown to the respondents will be unique by score. You can edit the text separately for Promoters, Passives, and Detractors.

The net promoter score divides respondents into three categories: Promoters, Passives, Detractors. To know more click on the link.


You will be able to see the preview of your Thank You Screen on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.


OPINION SCALE

Respondents can share their opinions on a numbered scale using this question. You can also select the scale for this question based on your requirements.

  1. To add an opinion scale question, select opinion scale questions from the question drop-down menu.
  2. Type your question and to further customize your Opinion scale question click on the settings icon.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question

Advanced Customization: The scale by default starts at 1. Change the toggle to start the scale at 0. Change the toggle for flip scale to reverse the order of the scale.

Opinion Scale Question allows up to two labels for the questions scale.
By default, two of these—not at all likely and extremely likely—are already in place, but can be rewritten as needed by clicking on advanced customization.

Scale: The minimum scale size is 5, and can extend up to 11.

You will be able to see the preview of your Opinion Scale Question on the right side of the builder. Delete your question anytime. Click the three-dot icon and select delete.


LONG AND SHORT TEXT QUESTIONS

Long and short text questions can record the thoughts or opinions of respondents via text. If your company needs suggestions on a feature that you might want to add in your company through a survey add a long text question.

You might want to know the names of the respondents in your survey, add a short text question.

  1. To add a long text question, select the long text question from the question dropdown menu.
  2. Type your question and to further customize your long text question click on the settings icon
  3. Respondents can type multiple lines by using shift + enter.


To add a short text question, select it from the question dropdown menu.

  1. Type your question and to further customize your short text question click on the settings icon
  2. Respondents can type in a single line.


Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question.

Max Characters: Change the toggle to set the limit of characters respondents can type. By default, it is 250.


You will be able to see the preview of your Long Text Question/Short Text Question on the right side of the builder.
You can delete your question anytime. Click the three-dot icon and choose delete.


MULTIPLE CHOICE QUESTION

Multiple choice questions are elemental to any survey. They're versatile, intuitive, and they yield clean data that's easy for you to analyze. Since they provide a fixed list of answer options.

  1. To add a multiple-choice text question, select multiple-choice from the question dropdown menu.
  2. Type your question and to further customize your multiple-choice question click on the settings icon
  3. Press enter and type your choice.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question.

Multiple Selection: Change the toggle to allow respondents to select multiple choices while answering the question.

  • None: Allow multiple selections for all the choices in your question.
  • Exact Choice: Allow multiple selections if an exact option is selected by the user.
  • Range: To allow multiple selections for a range of choices in your question, select Range from the dropdown list.

Randomize Choice: The position of your choices will appear in a random order for your respondents if you change this toggle. You can fix the position of some of your choices by checking the choices from the dropdown list.

You will be able to see the preview of your Multiple choice Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.


RATING QUESTION

A rating question asks survey respondents to compare different items using a common scale. You ask people to mark how satisfied they were with a product or service, so you are more able to judge where to put the effort in.

  1. To add a rating choice text question, select rating question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question.

Advanced Customization: The scale by default starts at 1. Change the toggle to start the scale at 0.

Scale: The minimum scale size is 5, and can extend up to 11.

Shapes: You can change the default shape(stars) to another shape for rating. Click the drop-down menu, choose the shape you want.


You will be able to see the preview of your Rating Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.



EMAIL QUESTION

You need to know the email address of all your employees or your product customers for feedback. Add an email question to your survey!

  1. To add an email question, select email question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.


You will be able to see the preview of your Email Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.


NUMBER QUESTION

If you are a manager of a company you might want to know the age of your employees answering your survey. Number questions can be utilized to know the number of employees in a department or employee Id number.

  1. To add a number question, select the number question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question.

Max Number: Say you want to know the age of your customer, to know your target market.
Change the toggle to set the limit of the number respondents can type.
Set is as 100 since the age of your respondent will be less than or equal to 100. If the respondents type a number greater than 100, it will show an error message.


You will be able to see the preview of your Number Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.


INFORMATION QUESTION

Organizations might need to share important information like instructions, tips, or notes in the survey. Such information does not need a response from the respondent. Add information to your survey in the following manner.

  1. To add a number question, select the information question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question

Button: Here you can change the text of the next button. The character limit is 24. Respondents will click on this button to move ahead into the survey.


You will be able to see the preview of your Information Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.

GRID QUESTION

This question type is beneficial if you have to pose related questions with similar reaction sets. The grid question type has been created to combine different question types. The Grid Question can be used to know opinions on different statements in one question.

Let us say you want to know the opinions of your employees regarding a conference that took place in the office. You might have several questions such as The Quality of the conference, The Food offered, The Speaker list, etc
Add these questions in the rows of the grid and add the different opinions in the columns.

  1. To add a grid question, select the Grid question from the question dropdown menu.
  2. Type your question. Enter the question statements below.
  3. Insert, delete, or edit a row by clicking on the icon next to the statement.


4. Type your choices. By default, you have 5 choices in your grid.

5. Insert, delete, or edit a column by clicking on the icon next to the choice.

6. If you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Image: Click on add next to Image. You can select an image that will show up when respondents view this question. If your image is wider than the custom size, the image will be cropped and then uploaded.

Video: Click on add next to Video. Select the video you want to upload. You can either include an image or a video in this question.

Answers: Select a single answer to ensure that respondents can select only one of the choices. Select multiple answer for multiple selections.

You will be able to see the preview of your Grid Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.

PHONE NUMBER QUESTION

If you are a product company you might need the number of your possible customers or you might be a company looking to hire employees. Phone number questions are utilized by trained interviewers to contact and gather information from possible respondents.

  1. To add a number question, select the phone number question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Default Country Code: Select the country code from the drop-down menu.

You will be able to see the preview of your Phone Number Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.

IMAGE CHOICE QUESTION

The Image Choice question is the visual representation of the multiple-choice questions. Instead of adding text as a choice, you can upload images. You can label each image choice. Upload images from your computer.

  1. To add a number question, select the image choice question from the question dropdown menu.
  2. Type your question and then if you want to customize it further, click on settings.
  3. If you want to label your image, type in the choice, and then press enter.

Description Text: Change the toggle to add a description. You can add extra information to this field.

Mandatory: Change the toggle to make this question mandatory for respondents to answer. Respondents cannot skip such a question.

Multiple Selection: Change the toggle to allow respondents to select multiple image choices while answering the question.

Hide Choice Text: Change the toggle to hide the labels for your images.

Image Size: Select the display size for your images between small, medium, and large. Preview the display from the live preview on the right-hand side of your builder.

You will be able to see the preview of your Image Choice Question on the right side of the build. Delete your question anytime. Click the three-dot icon and choose delete.


Find resources in our website and if you have any further questions or support needs, you can reach us through the messenger or by emailing support@surveysensum.com

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