Surveysensum help

Knowledge Base
SurveySensum
Help center for surveysensum
Survey Home
Design and configure your survey. Add questions, customize appearance, manage logic, and set up survey behavior.)
Dashboard
Create and customize dashboards to visualize survey data and track key metrics in real time
Automation
Automate actions based on responses, schedules, or events to streamline workflows and engagement
Contacts
Manage your respondents, contact lists, and properties for targeted survey distribution
Settings
Configure account, users, and platform-level settings
FAQs
Frequently asked questions
Share Survey
Send your survey to respondents, multiple channels like email, link and manage distribution settings
Apps & Integration
Connect with external tools and platforms to automate workflows and sync survey data seamlessly
Reports & Insights
Explore survey performance, view responses, and uncover insights through reports and metrics
Text Analytics
Analyze open-ended responses using AI to identify trends, sentiments, and key themes

Recent Articles
Custom Metrics
Custom Metrics let you create calculated KPIs from survey responses using formulas. These metrics can be used in Dashboards and Crosstabs to analyze data in a more meaningful way. What are Custom Metrics? Instead of viewing only raw responses, you ...
How to use Dashboard Filters
Feature Overview The Dashboard Filter feature allows to refine and analyze dashboard data by applying specific conditions. Instead of viewing all responses together, filters help you focus on a particular segment of respondents based on selected ...
CrossTab
Feature Overview &lt;br&gt; The Crosstab feature allows to analyze survey data by comparing responses across different questions, properties, or segments. It helps to create custom analytical reports inside dashboards where survey responses ...
Widget Settings in Dashboard
Widget Settings allow you to customize how each dashboard widget appears and behaves. You can modify colors, control which data is displayed, adjust axis scaling, format values, and customize fonts and widget styling. &lt;br&gt; These ...
Train Verbatim
Train Verbatim The Train Verbatim section allows users to review, categorize, and train AI models using actual customer feedback responses (verbatims). It enables you to assign tags, adjust sentiment, and refine text analysis results, ensuring that ...

Popular Articles
What is Text Analysis? Why is it Required?
What is Text Analysis and Why is it Required? Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While ratings such as NPS or CSAT scores provide a numerical overview of customer ...
What are Keywords? Why they are required?
The article should help the users in understanding what are keywords, how you can create the keywords, and what's its purpose. Keywords allow you to add similar words/phrases corresponding to any tag. Once keywords are added, we will analyze all your ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts The Contacts tab helps you manage all your customer contact details in one place. From here, you can view, filter, import, export, and organize contacts into lists for better targeting and reporting. Overview In the Contacts section, you ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...

Knowledge Base