Surveysensum help

Knowledge Base
SurveySensum
Help center for surveysensum
Survey Home
Design and configure your survey. Add questions, customize appearance, manage logic, and set up survey behavior.)
Dashboard
Create and customize dashboards to visualize survey data and track key metrics in real time
Tickets
Manage and track customer issues or feedback by converting responses into actionable tickets
Automation
Automate actions based on responses, schedules, or events to streamline workflows and engagement
Contacts
Manage your respondents, contact lists, and properties for targeted survey distribution
Settings
Configure account, users, and platform-level settings
FAQs
Frequently asked questions

Recent Articles
Custom Metrics
Custom Metrics let you create calculated KPIs from survey responses using formulas. These metrics can be used in Dashboards and Crosstabs to analyze data in a more meaningful way. What are Custom Metrics? Instead of viewing only raw responses, you ...
CrossTab
Feature Overview <br> The Crosstab feature allows to analyze survey data by comparing responses across different questions, properties, or segments. It helps to create custom analytical reports inside dashboards where survey responses can be ...
Widget Settings in Dashboard
Widget Settings allow you to customize how each dashboard widget appears and behaves. You can modify colors, control which data is displayed, adjust axis scaling, format values, and customize fonts and widget styling. <br> These settings help ...
Train Verbatim
Train Verbatim The Train Verbatim section allows users to review, categorize, and train AI models using actual customer feedback responses (verbatims). It enables you to assign tags, adjust sentiment, and refine text analysis results, ensuring that ...
Security Key
Security Key Feature Overview The Security section in SurveySensum allows administrators to manage keys used for secure communication and encrypted data exchange between SurveySensum and external systems. Within the Security section, users can manage ...

Popular Articles
What is Text Analysis? Why is it Required?
What is Text Analysis and Why is it Required? Text Analysis helps organizations understand and extract insights from open-ended feedback collected through surveys. While ratings such as NPS or CSAT scores provide a numerical overview of customer ...
What are Keywords? Why they are required?
The article should help the users in understanding what are keywords, how you can create the keywords, and what's its purpose. Keywords allow you to add similar words/phrases corresponding to any tag. Once keywords are added, we will analyze all your ...
What is a Dashboard and Why is it Required?
What is a Dashboard and Why is it Required? A Dashboard is a centralized view where you can monitor and analyze responses from multiple surveys in one place. Instead of reviewing each survey individually, dashboards allow you to combine key ...
Contacts Tab
Contacts The Contacts tab helps you manage all your customer contact details in one place. From here, you can view, filter, import, export, and organize contacts into lists for better targeting and reporting. Overview In the Contacts section, you ...
How to integrate with third-party applications using SurveySensum API's
Use SurveySensum application for using open API's to integrate with third-party applications SurveySensum API helps you to integrate with your own application ecosystems such as CRM, HRM, and Helpdesk applications. It frees you from the ...

Knowledge Base